Documents
Policy, procedure and forms
Find the documents NDIS participants and families usually ask for. Need Easy Read, large print, or a translated copy? Contact us and we’ll arrange an alternative format.
Alternative formats: email info@smartwaycare.com.au or call 0499 392 602 to request Easy Read, large print, or translation.
Policy and Procedure
Person-Centred Supports Policy
How we promote participant rights, dignity, choice, control and involvement in decisions about support.
Last updated 27 July 2026
Privacy and Dignity Policy
How we protect privacy, dignity and confidentiality when collecting, using and storing personal information.
Last updated 27 July 2026
Feedback and Complaints Management Policy
How feedback and complaints are received, managed, resolved and used to improve our services.
Last updated 11 August 2026
SDA Rights and Responsibilities Policy
How we protect participant rights, privacy, choice and control in specialist disability accommodation.
Last updated 11 August 2026
Forms
NDIS Participant Referral Form
Refer a participant to Smart Way Disability Care.
Last updated 8 August 2026.
Having trouble with this form? Email us instead or call 0499 392 602 .
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Complaints and Feedback Form
Share feedback or make a complaint online.
Last updated 8 August 2026.
Having trouble with this form? Email us instead or call 0499 392 602 .
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